Refund & Cancellation Policy

Cancelling an order

You can cancel your order for a full refund at any time before it is dispatched. Email [email protected] or WhatsApp us on +91 63008 79216 with your order number (it starts with GC-).

Once an order has been handed to the courier, it can no longer be cancelled. If you refuse delivery after dispatch, we'll refund the order value minus the shipping and return-shipping costs we were charged.

Damaged, leaking or wrong items

Every jar is packed with care, but glass can break in transit. If your order arrives damaged, leaking, tampered with, or with the wrong item or quantity:

1. Contact us within 48 hours of delivery at [email protected] or on WhatsApp at +91 63008 79216.
2. Share your order number and clear photos of the jar, the label and the outer box. An unboxing video helps if you have one.
3. Please don't throw the item or packaging away until we've resolved your request.

Once we've confirmed the issue, you can choose a free replacement or a full refund for the affected items. You don't need to send the damaged jar back unless we ask.

Items we can't take back

For food safety and hygiene reasons, we cannot accept returns of jars that have been opened, used, or stored by the customer, or returns for change of mind. This doesn't affect your rights for damaged, defective or wrong items described above.

Quality concerns

If something about the taste, smell or texture of an unexpired jar seems wrong, tell us within 7 days of delivery with your order number, the batch number on the label, and photos. We'll look into it and, if we find a problem with the product, offer a replacement or refund.

Note that ghee naturally sets solid or turns grainy in cooler weather. That's normal and isn't a defect.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card, netbanking or wallet) through Razorpay. We start the refund within 2 business days of approving it. Your bank usually credits it within 5–7 business days after that.

We'll email you when the refund is processed.